General Conversational AI: From Innovation to Ethics | Diego Gosmar

At 1ArtificialIntelligence, Diego Gosmar, Chief AI Officer at XCALLY, discusses the transformative impact and ethical challenges of artificial intelligence. He likens AI to a foundational force, pivotal for everything from basic automation to complex decision-making. Diego explores the evolution from static to generative conversational AI models, enhancing customer interactions with greater nuance and precision. Emphasizing the importance of ethical AI, he focuses on fairness, transparency, privacy, and governance to ensure responsible development and use. His insights stress the need for balancing innovation with ethical considerations, shaping a future where AI integrates seamlessly into everyday interactions.