Curating Unforgettable Journeys: How Teams at Sea Make the Difference | Lisa Bauer

Lisa Bauer, President and CEO of Starboard Cruise Services and Onboard Media, speaks at 1TourismWorld on “Curating Unforgettable Journeys: How Teams at Sea Make the Difference.” She highlights the vital role of Starboard’s 2,000 associates, representing 70 nationalities, in delivering exceptional guest experiences. Bauer emphasizes the company’s investment in talent development through advanced training, certifications, and partnerships with global brands like Chanel and Dior. She also underscores the importance of recognition programs, clear career pathways, and leadership presence. By prioritizing people, Starboard creates a foundation for operational excellence, fostering a culture that transforms retail into unforgettable guest experiences.