“I don’t know how it could be as unexpected as it appears to have been,” said Tom Nolan, the brand’s president. “We are not getting what we were told we would get when we embarked on our holiday season.”Mr. Nolan said the delays were particularly frustrating because customers tended to blame the brands, rather than the shipping companies. “We’re paying a fee to a shipping provider to hold them to the expectations we have,” he said.Kendra Scott employees scrambled, including moving goods to some of its 100-plus stores and warehouses that were closer to certain …
