“Accountability” has become quite the buzz word in recent years—so much so that there is now an entire industry of consultants who specialize in fostering “cultures of accountability.” These are the people who want to teach us how to use certain scripts when speaking with each other, or they come up with systems that reward people for certain behaviors and punish them for others. Many focus on creating clear organizational or “accountability” charts. And they pretty much all trumpet the cliché that “what gets measured gets done,” which has become dogma for most of us. Still, accountability issues at …
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