DER SPIEGEL: Mr. Cathcart, when people in Germany have talked about WhatsApp in the last two months, it has been about deleting it and switching to rival apps. What went wrong?Cathcart: When we announced new features in January, it was only about making it easier for businesses to communicate with WhatsApp users. This apparently caused confusion and concern. There were worries that we could change the privacy of people’s personal conversations. But we absolutely do not.
DER SPIEGEL: Soon after you announced your new privacy policies, chain letters started circulating on WhatsApp. People recommended other messenger apps like …
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