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How a Bank of America Executive Created a Tense Work Culture



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Last spring, as the pandemic raged through New York, Alexandria Taylor, who runs human resources for the banking and markets divisions, held a call with some trading floor managers and suggested they cajole their team members back to the office, said three people with knowledge of the calls. Other senior executives placed similar calls, but Ms. Taylor’s message carried weight because of her role as a representative of employee welfare and her rapport with Mr. Montag, current and recently departed employees said.Ms. Taylor does not report to Mr. Montag. But the rapport between them has been a source …

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