It’s safe to say WhatsApp didn’t have the ideal start to 2021. Less than a week into the new year, the Facebook-owned instant messaging app had already annoyed hundreds of thousands of users with its scary worded notification about a planned policy update. The backlash grew fast and millions of people, including several high-profile figures, started to explore rival apps Signal and Telegram.
Even governments, including India’s — WhatsApp’s biggest market by users — expressed concerns. (In the case of India, also an antitrust probe.) The backlash prompted WhatsApp to offer a series of clarifications and assurances to users, …
