Shaun Spivak
Contributor
Shaun Spivak is the senior director of Global Customer Support at RingCentral, a global leader in communication and call center software provider.
There are many things I wish I knew when starting out with my small customer support team at RingCentral, but in the end, we figured it out. I’m going to share some critical lessons I learned along the way that I wish I had known at the outset, so that when it comes to scaling your own support team, you’ll have an idea of what to expect.
When I first started with RingCentral, …