A function embedded in Johns Hopkins Medicine’s electronic-health-record system automatically identifies patients likely to need technical assistance so either someone from central IT support or a member of the clinical support or front desk teams can reach out to them before their visit. It gives patients individual scores based on the following risk factors: whether they have an account in the health system’s online patient portal, have completed an e-check-in process in the previous seven days, and have had a video visit in the last three months.
As telemedicine has quickly become a significant part of ambulatory clinical …
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