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Get value from every customer touchpoint using Amazon Connect as a data gathering mechanism



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The recent pandemic and the impossibility of meeting customers in person has made two-way contact centers an effective tool for sales representatives. Amazon Connect is the ideal service to manage these contacts, and its adoption gives you the opportunity to gather new business insights. Thanks to Amazon Connect, you can program outbound calls to reach to customers and build a video contact center to enhance the customer experience.
Amazon Connect provides a unique opportunity for gathering data from these engagements and customer touchpoints that helps improve your business. With Amazon Connect, you can empower sales management with call transcriptions, sentiment …

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