Amazon Transcribe is an automatic speech recognition (ASR) service that makes it easy for developers to add speech to text capabilities to their applications. Since launching in 2017, Amazon Transcribe has added numerous features to enhance its capabilities around converting speech to text. Some of these features include automatic language detection, custom language models, vocabulary filtering, speaker identification, streaming transcriptions, and more.
One popular use case of Amazon Transcribe is transcribing customer support calls or any customer interaction that involves voice. You can use these transcripts to record customer conversations and extract insights such as sentiment, call drivers, or agent performance. …
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