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And that’s that, as the Zoom deal to buy Five9 is called off



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Talk about a roller coaster ride.
Zoom, the video conferencing company that became everyone’s primary means of communication around work during the pandemic, will no longer be acquiring Five9, a maker of cloud-based customer-service software. Though the all-stock deal, announced in July, was expected to enable Zoom to tap into the lucrative contact center market, a few major hiccups along the way seemingly led to today’s decision.
First, Zoom’s shares, which moved in nearly a straight line toward the sky over the last couple of years, have more recently come under pressure, so the deal for Five9, …

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