New plans are being drawn up to make it easier for broadband customers to switch suppliers.Ofcom has said that households are being put off switching services, especially when changing from those operating on the Openreach network to other providers that use their own cables, including Virgin Media or CityFibre.
Around four in 10 households said they decided to stick with their current provider because of the perceived hassle of having to contact more than one operator, the regulator found.
Image:
Current rules mean customers can switch between providers on the Openreach network by only contacting the new service
A further …
