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How to approach conversation design: Getting started with Amazon Lex (Part 2)


As you plan your new Amazon Lex application, the following conversation design best practices can help your team succeed in creating a great customer experience. In our previous post, we discussed how to create the foundation for good conversation design. We explored the business value of good conversational design and provided some tips on building a team. We also talked about the importance of identifying use cases to create an informed foundation for your conversational interfaces. Throughout our series, we emphasize the importance of keeping the customer at the focus of your design process—this will improve the customer experience.
In this post, with our foundation established, we review high-level design best practices and how to use them when designing your conversational interfaces. First, we discuss individual steps of the design process, and offer tips on gathering r …

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