NEW DELHI: Kapture CRM has unveiled a new user interface to deliver better customer experience across businesses and industries.
Various enhancements have been made to the ticket interface, agent dashboard and other areas to help users. This allows the agent to see a holistic overview of his tasks on the unified dashboard, thereby helping him provide the best customer service.
The multilingual chat support helps to have real-time, personalised and engaging conversations with your customers which are assisting in reducing the turnaround time (TAT).
In a statement, Sheshgiri Kamath, CEO and co-founder, Kapture CRM said, “The new elements in the …
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