Where State Farm Sees ‘a Lot of Fraud,’ Black Customers See Discrimination

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She and nearly a dozen other Black and Muslim employees working nearby also received copies of an anonymous letter sent through the U.S. Postal Service, calling African American people “uneducated” and referring to Muslim people as “bottom of the barrel.” When Ms. Campbell-Jackson and the other employees reported their suspicions that the letters had come from inside State Farm, managers dismissed their concerns, according to her lawsuit.In May 2016, State Farm fired Ms. Campbell-Jackson, saying she had shared sensitive information outside the organization. Ms. Campbell-Jackson said she had merely sent an email containing customer claims information to State Farm executives at their request …

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