In the U.S., most electric vehicle owners say that public chargers are easy to use. That is, when they actually work.
A new J.D. Power survey finds that, while public charging stations are a tad easier to come by these days, faulty chargers are souring the experience and hampering EV adoption. That’s no good, because the planet is only getting hotter and EVs are expected to play a key role in reducing greenhouse gas emissions in the transportation sector.
Out of 11,554 owners of battery electric and plug-in hybrid vehicles who were surveyed by J.D. Power, one in five said they “ended up not charging their vehicle during their visit,” the report said. And of the drivers who did not charge, “72% indicated that it was due to the station malfunctioning or being out of service.” The findings echo a smaller UC Berkeley study that made headlines earlier this year.
Beyond defective chargers, the survey looked into several other factors, such as price and “ease of payment.”
Overall, J.D. Power found that EV owners in the U.S. are less satisfied with public level 2 chargers in 2022 than they were last year. Using a 1,000 …
