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Eoghan McCabe, the controversial Intercom co-founder who left the CEO role in 2020, is stepping back in


A notable changing of the guard is afoot at Intercom, the unicorn SaaS startup that powers the ubiquitous smiley customer service bots that sit on tens of thousands of company homepages: the company has reappointed co-founder, and current chairman, Eoghan McCabe as CEO. He’s replacing Karen Peacock, who is taking an advisory role for the next six months. McCabe will also stay on as chairman, and the change is effective immediately.
McCabe, you might recall, stepped down from the CEO role in July 2020. That move came about 10 months after a story broke alleging harassment and other misconduct on his part.
But in an interview today, McCabe stressed that the two events were not connected: his departure was long-planned, and by that point his name had been cleared by the board and an investigation body.
“In the very early days I made an advance on someone,” he said of the dark history. “I was naive… I was 26 when I started this company. But it was thoroughly investigated, first by HR an …

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