Ticketmaster has now enraged the passionate fans of two of the world’s biggest acts: Taylor Swift and Bad Bunny.
Last weekend in Mexico City, the Puerto Rican rapper performed two sold-out shows at the 85,000-seat Azteca Stadium, but over a thousand fans who purchased tickets via Ticketmaster were turned away. Ticketmaster issued a statement saying that ticket holders who were denied entry will be refunded, then claimed that the cause of the problem was fake tickets.
But Mexican regulators tell a different story.
Ricardo Sheffield, Head of Mexico’s Office of the Federal Prosecutor for the Consumer (PROFECO), said in a Spanish-language interview with Radio Fómula that these tickets weren’t fake — Ticketmaster issued all of these tickets, after all. What happened, from Sheffield’s point of view, is that Ticketmaster simply oversold the event. Sheffield said that in addition to full ticket refunds, affected customers will get a 20% compensation fee. PROFECO will als …
