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Southwest’s Canceled Flights Draw Federal Scrutiny



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ATLANTA — Federal scrutiny is growing. The chief executive is apologizing to customers.And as the meltdown at Southwest Airlines, one of the worst that industry observers have seen in decades, entered yet another day on Wednesday, irate customers remained stranded, separated from their families and some still carrying Christmas gifts they planned to deliver days ago.There was no relief early Wednesday: Southwest had canceled more than 2,500 flights, or 62 percent of its planned flights for the day, according to FlightAware, a flight-tracking service.And the company has said it could be days until the knots are untangled and normal service resumes; more than 2,300 flights on Thursday, or 58 percent of the airline’s scheduled total, had already been canceled by Wednesday morning.“I’m not mad at them,” said Tearsa Aisani Parham, standing in a winding line at Hartsfield-Jackson Atlanta International Airport’s North Terminal on Tuesday afternoon, hoping to f …

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