The surge of the COVID-19 Delta variant, driven overwhelmingly by unvaccinated people, is causing all sorts of problems for businesses that were hoping to return to pre-pandemic operations this fall. […]

To address growing ESG expectations, businesses will need to change the way they operate across all dimensions: from making strategic choices to implementing the new direction to reporting progress […]

Where there’s change, there are new possibilities — and opportunities to take action, transform, and move forward. But in a new normal, in which circumstances change by the day, […]

Some of the links between creativity and risk are pretty self-evident. Creativity is all about trying something new, exploring the unknown, and accepting uncertainty and the possibility of failure. In […]

Recently, a major US insurance broker with 20,000 agents started to question why so many were leaving the company—and taking their business books with them. The answer lay in the […]

Inside Money: Brown Brothers Harriman and the American Way of Power by Zachary Karabell, Penguin Press, 2021 Businesses often find it difficult to sustain their positions over a long period […]

Service industry missteps are inevitable, but not all are created equal. For example, if an airline loses a passenger’s luggage or denies a passenger a seat on an overbooked flight, […]

The daily onslaught of challenges faced by caregivers has been one of the biggest forces shaping work over the past year. Whether they are dealing with children engaged in remote […]

The Inside the Mind of the CEO interview series explores a wide range of critical decisions faced by chief executives around the world. For more insight, see PwC’s CEO […]

The coronavirus pandemic has created significant distortions in our sense of time. But let’s rewind to August 2019, a safer, long-ago era, when arguments about masks were more focused on […]