Improving customer experience with ultra mobile network


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Improving customer experience with ultra mobile network

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Ultra Mobile is a mobile virtual network operator which sells low-cost prepaid mobile phone services with unlimited international calling and text plans, operating on T-Mobile’s cellular network in the United States. Ultra Mobile had an on-premise contact center and CRM solutions that lacked flexibility, limited reporting capabilities, and an inability to personalize customer experiences.


Improving customer experience with ultra mobile network