About us
Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.
“Leisure at heart, business in mind”
Our corporate slogan conveys our perfect harmony between heart and mind, between the exceptional hospitality we offer and the excellence and rigour of our management.
The four core attributes that make us stand out are:
- Warmth and convivialityOur treatment is warm and personal. We mix fun with professionalism, and we balance naturalness with formality. Our Mediterranean hospitality and being guest-centred set us apart.
- Caring and nurturingOur scale allows us to maintain personal relationships with our partners, employees, and interest groups: they are part of our family. Likewise, we devote constant care and attention to the management of our assets, and as a responsible Company we are committed to society and the environment.
- Little extrasThanks to our hotelier heritage, we are capable of competing with larger businesses by offering personal touches and extras in all our relationships. We establish deep and lasting connections.
- InnovationWe are always improving. We reinvent ourselves and constantly seek new ways of delighting our customers.
These core attributes come to life through our five corporate values, which can be seen in the behaviour we promote in our employees:
- Proximity, experienced through the warmth of our behaviour
- Excellence and coherence, which we make sure match the high standards of our professional behaviour
- Our service vocation, arising from our hospitable nature
- And innovation, which guides our behaviour and creative work
MeliáRewards: Belonging means more
Our warm and friendly treatment also marks the approach of our loyalty programme.
Belonging means feeling special. This is why our programme offers a world of exclusive benefits to our most loyal customers and fosters the feeling of belonging to something bigger, to a great family that is concerned with their wellbeing.
The feeling of belonging is the basis of our service culture: belonging starts here.
The task of generating this feeling of belonging falls on each of our employees: it is they who live and create this service culture at all times.
Mind or heart? Leisure or business? At Meliá Hotels International we seek a perfect union in everything we do. And that is the secret of our success.