Rewiring Healthcare: AI, Innovation, and the Future of the Health System | Kathleen McGrow, Tom Lawry, Sally Ann Frank, Gil Bash

Healthcare is being reshaped at the point where leadership, clinical workflow, workforce readiness, and patient experience converge. At the Global Health and Purpose Summit, as part of People and Planet United, Kathleen McGrow, Global Chief Nursing Innovation Officer at Microsoft, Tom Lawry, Managing Director at Second Century Tech, and Sally Ann Frank, Global Lead for Health and Life Sciences at Microsoft for Startups, join host Gil Bashe, Chair Global Health and Purpose at FINN Partners, for a leadership conversation on how artificial intelligence moves from promise to durable value in the health system.

The session advances a clear and practical premise. AI does not transform healthcare by itself. Its value depends on the decisions that surround it, the cultural change that supports it, the trust clinicians place in it, and the extent to which the workforce experiences innovation as something built with them rather than imposed on them. The conversation treats AI as a system redesign challenge rather than a technology overlay, connecting digital capability to the realities of clinical work, patient care, startup adoption, and enterprise transformation.

Frank examines the structural pressures facing health systems and the discipline required of entrepreneurs who want their solutions to be adopted at scale. Lawry frames the AI leadership imperative that separates technology spending from measurable value. McGrow brings the conversation to the front line of care, emphasizing the need for clinician led design and the essential role of nurses in shaping technology that truly fits the workflow. Bashe anchors the discussion in the human experience of healthcare, where innovation must ultimately serve the moments in which patients and professionals depend on the system to work.