Mobile service providers manage a high volume of customer service calls daily. Rapidly evolving network technology and device innovations are shaping customer expectations. Delighting callers with a quick interaction is […]
Amazon Lex
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Back to news homeBuild conversational experiences for retail order management using Amazon Lex
Retailers want to stay engaged with their customers as they move seamlessly between digital channels and physical storefronts. By delivering personalized and consistent experiences across a range of retail touchpoints, […]
How to approach conversation design: Getting started with Amazon Lex (Part 2)
As you plan your new Amazon Lex application, the following conversation design best practices can help your team succeed in creating a great customer experience. In our previous post, we […]
How to approach conversation design: The basics (Part 1)
Conversational interfaces have the potential to allow customers to interact more naturally with automated systems. From virtual assistants to concierge chatbots, conversational interfaces can bring convenience and personalization to customers […]
Simplify patient care with a custom voice assistant using Amazon Lex V2
For the past few decades, physician burnout has been a challenge in the healthcare industry. Although patient interaction and diagnosis are critical aspects of a physician’s job, administrative tasks are […]