“This A.I. stuff is getting really crazy.”The voices of Charlamagne tha God, host of the nationally syndicated radio show “The Breakfast Club,” and his guests Mandii B and WeezyWTF filled […]
Customer Relations
Trending topics and news from the Customer Relations category
Back to news homeWhy Banks Are Suddenly Closing Customer Accounts
Naafeh Dhillon had just left the holiday light show at Saks Fifth Avenue in New York when he learned that all of his bank accounts had mysteriously gone dark.After the […]
Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong
Your unions say that for years, Southwest has been too focused on investors and hasn’t invested enough in the operation. What’s your response to that criticism?I’ve been asked a lot […]
Tech Hacks to Make Traveling Right Now Less of a Headache
Anyone who has gone on a trip in the last year probably has a horror story. Canceled flights have abounded. Customer service wait times with airlines can be hours long. […]
How Wish Built (and Fumbled) a Dollar Store for the Internet
Consumers have complained to the Better Business Bureau about Wish products that never arrived or were unrecognizable when they did. France, which was one of Wish’s largest markets, ordered search […]
Tesla Is Forcing the Auto Industry to Rethink How It Sells Cars
In 2019, many auto experts said Tesla was making a big mistake by deciding to sell cars only online, arguing that whatever bad feelings people had about dealerships they were […]
Cremation Borrows a Page From the Direct-to-Consumer Playbook
Operating as a tech overlay may work well for, say, a travel or hospitality start-up, but in the funeral business, it brings its own headaches. In almost every state, consumers […]
A Nation on Hold Wants to Speak With a Manager
“He kept shouting, ‘The governor said we no longer have to wear masks,’” Mr. O’Brien said. The woman’s response — that they were still required in places with a certain […]
We Asked Daves About Dave, Marcus and Other First-Name Money Apps
Can these customers count on getting the help they need? (So far, none of the start-ups has called him for advice.)The question is borne out by some pretty recent history.Robinhood’s […]
QR Codes Are Here to Stay. So Is the Tracking They Allow.
SAN FRANCISCO — When people enter Teeth, a bar in San Francisco’s Mission neighborhood, the bouncer gives them options. They can order food and drinks at the bar, he says, […]