Launching your small business can be a daunting concept. There are a thousand and one things to sort out, and if you’re a brand new startup, it’s easy to feel […]
customer service
Trending topics and news from the customer service category
Back to news homeIoT Suppliers Want Help
Illustration: © IoT For AllCal-Chip Connected Devices recently conducted a study across all its suppliers to get a pulse on what their needs are for 2021. Here is a run-down […]
Sanas aims to convert one accent to another in real time for smoother customer service calls
In the customer service industry, your accent dictates many aspects of your job. It shouldn’t be the case that there’s a “better” or “worse” accent, but in today’s global economy […]
Leveraging Consumer Data to Deliver Personalized UX
Consumers love a fast and personalized experience. But there’s a catch. They also look for companies to do business in a way that’s relevant for them. So, what does relevance […]
A Blueprint for Becoming a Customer-Centered Company – SPONSOR CONTENT FROM SALESFORCE
A Blueprint for Becoming a Customer-Centered Company By Brian Solis Customers adapt to disruption faster than most organizations. It’s one of the many lessons we’ve learned since the start of […]
3 critical lessons I learned while scaling RingCentral’s customer support team
Shaun Spivak Contributor Shaun Spivak is the senior director of Global Customer Support at RingCentral, a global leader in communication and call center software provider. There are many things I […]
The Best CRMs that Will Succeed in 2021
This 2021 is a challenge for SMEs and large companies that aim to implement the best CRM in the market. The task is not easy. A total of 450 customer […]
The Pros and Cons of Cold Calling and How to Do it Right
Cold calling is a marketing technique where a salesperson contacts a prospective customer hoping to interest them in a product or service. In this case, the prospect neither asked to […]
SightCall raises $42M for its AR-based visual assistance platform
Long before Covid-19 precipitated “digital transformation” across the world of work, customer services and support was built to run online and virtually. Yet it too is undergoing an evolution supercharged […]
7 ways to strengthen your relationship with your customer
Good relationships are formed through communication and trust, so how is your relationship with your customers any different? A loyal customer base cannot be formed overnight—it requires communication, empathy, and […]