Kellie Capote Contributor Kellie Capote is chief customer officer at Gainsight, where she leads the entire post-sales organization, including customer success management, support, professional services, and the CS Ops & […]
Customer success
Trending topics and news from the Customer success category
Back to news homeIndia’s path to SaaS leadership is clear, but challenges remain
Manav Garg Contributor Manav Garg is CEO and founder of Eka Software Solutions and is founding partner of SaaSboomi and Together Fund. Software as a service is one of the […]
Develop a buyer’s guide to educate your startup’s sales team and customers
Yousuf Khan Contributor Yousuf Khan is a partner at Ridge Ventures. Prior to joining Ridge, he was the first CIO of Automation Anywhere, CIO and Vice President of Customer Success […]
How our SaaS startup improved net revenue retention by more than 30 points in two quarters
NRR is the most underrated metric out there Tim Kopp 14 hours Tim Kopp Contributor Tim Kopp is the chairman and CEO of Terminus, an ABM platform that powers high-performing […]
7 ways to strengthen your relationship with your customer
Good relationships are formed through communication and trust, so how is your relationship with your customers any different? A loyal customer base cannot be formed overnight—it requires communication, empathy, and […]