Working in customer support often means navigating disjointed tools to find data and solve issues. However, many of these actions are routine and repeatable, making them ideal candidates for automation. […]
Customer Support
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Back to news homeIoT Suppliers Want Help
Illustration: © IoT For AllCal-Chip Connected Devices recently conducted a study across all its suppliers to get a pulse on what their needs are for 2021. Here is a run-down […]
3 critical lessons I learned while scaling RingCentral’s customer support team
Shaun Spivak Contributor Shaun Spivak is the senior director of Global Customer Support at RingCentral, a global leader in communication and call center software provider. There are many things I […]
Cognigy raises $44M to scale its enterprise-focused conversational AI platform
Artificial intelligence is becoming an increasingly common part of how customer service works — a trend that was accelerated in this past year as so many other services went virtual […]