Transforming Customer Feedback into Action: AI-Driven Feedback Mining & Prioritization In today’s data-rich environment, organizations sit on mountains of customer feedback – support tickets, online reviews, surveys, social-media posts, and […]
Customer Support
Trending topics and news from the Customer Support category
Back to news home8Flow.ai raises $6.6M to automate customer support workflows
Working in customer support often means navigating disjointed tools to find data and solve issues. However, many of these actions are routine and repeatable, making them ideal candidates for automation. […]
IoT Suppliers Want Help
Illustration: © IoT For AllCal-Chip Connected Devices recently conducted a study across all its suppliers to get a pulse on what their needs are for 2021. Here is a run-down […]
3 critical lessons I learned while scaling RingCentral’s customer support team
Shaun Spivak Contributor Shaun Spivak is the senior director of Global Customer Support at RingCentral, a global leader in communication and call center software provider. There are many things I […]
Cognigy raises $44M to scale its enterprise-focused conversational AI platform
Artificial intelligence is becoming an increasingly common part of how customer service works — a trend that was accelerated in this past year as so many other services went virtual […]