A few weeks ago, I called my broadband provider about intermittent outages. The helpful customer support rep looked at my account and cheerfully told me that I could save money […]
CX
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Back to news home3 critical lessons I learned while scaling RingCentral’s customer support team
Shaun Spivak Contributor Shaun Spivak is the senior director of Global Customer Support at RingCentral, a global leader in communication and call center software provider. There are many things I […]
Creating a New Customer Experience
Peggy Smedley: So Dave, it’s exciting to have you talk to us today because you’re based in a beautiful part of the world, so it’s exciting to have you on […]