“I am so frustrated with delays, but even more so with how they treated people at the airport,” she said. “I don’t know if I will use United again.”Her exasperation […]
Delays (Transportation)
Trending topics and news from the Delays (Transportation) category
Back to news homeAirlines and F.A.A. Try to Head Off Summer Travel Meltdowns
The number of Americans who will fly this summer could eclipse the prepandemic high from 2019. That would be great news for airlines, but it could also cause a backlash […]
Southwest Lost $220 Million Because of Holiday Meltdown
Southwest Airlines lost $220 million in the final three months of last year because of a holiday meltdown that affected an estimated two million passengers, the company reported Thursday.Southwest executives […]
Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong
Your unions say that for years, Southwest has been too focused on investors and hasn’t invested enough in the operation. What’s your response to that criticism?I’ve been asked a lot […]
FAA Outage Highlights Fragility of the Aviation System
Tens of thousands of flights were delayed or canceled around Christmas when frigid weather and storms made travel treacherous. But the weather was mostly fine on Wednesday morning when flights […]
Southwest’s Meltdown Could Cost It Up to $825 Million
The meltdown that forced Southwest Airlines to cancel more than 16,700 holiday flights could cost the carrier between $725 million and $825 million, the airline said in a filing on […]
Southwest CEO Bob Jordan Faces a Giant Crisis, 10 Months Into the Job
The question that will loom over the company for a long time is why Southwest’s system broke down while those of other large airlines held up relatively well. Analysts say […]
Southwest’s Canceled Flights Draw Federal Scrutiny
ATLANTA — Federal scrutiny is growing. The chief executive is apologizing to customers.And as the meltdown at Southwest Airlines, one of the worst that industry observers have seen in decades, […]
Parents Face Long Waits for Car Seats and Other Baby Items
Almost as soon as Eryn Yates made it through her first trimester of pregnancy last spring, she started shopping for her dream nursery.But getting the items she wanted turned into […]
More Than 750 U.S. Flights Canceled on Wednesday
Airlines canceled more than 900 flights in and out of U.S. airports on Wednesday, a sign of continuing stress for the industry and travelers ahead of the New Year’s holiday […]