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United’s Passengers Were Stuck, but Its C.E.O. Flew on a Private Plane

“I am so frustrated with delays, but even more so with how they treated people at the airport,” she said. “I don’t know if I will use United again.”Her exasperation […]




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JetBlue and Spirit Unions Split on Airlines’ Merger

In the past, it has taken 12 to 18 months to integrate airlines after a merger closes. To hasten that process, Mr. Hayes said, JetBlue has started to plot out […]




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Southwest CEO Bob Jordan Faces a Giant Crisis, 10 Months Into the Job

The question that will loom over the company for a long time is why Southwest’s system broke down while those of other large airlines held up relatively well. Analysts say […]




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As Omicron Overshadows Christmas, Thousands of Flights Are Canceled

The setbacks were evident for travelers around the country. On Christmas Eve morning, mats, blankets and pillows lined the floors of the Twin Cities airport, where people had been forced […]




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Thanksgiving Holiday Travel Will Test Airlines

Widespread flight cancellations. Excruciating waits for customer service. Unruly passengers.And that was all before the holiday travel season.Even in normal times, the days around Thanksgiving are a delicate period for […]




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Inside United Airlines’ Decision to Mandate Coronavirus Vaccines

Scott Kirby, the chief executive of United Airlines, reached a breaking point while vacationing in Croatia this summer: After receiving word that a 57-year-old United pilot had died after contracting […]




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Flight Attendants’ Hellish Summer: ‘I Don’t Even Feel Like a Human’

But while airlines are eager to capitalize on the demand, many appear to lack the staffing to keep up.Bureau of Transportation Statistics data show that the number of full-time-equivalent employees […]