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Google will let everyone migrate from Hangouts to Chat for free in 2021

Google’s strategy around its messaging apps is nothing if not messy right now (hello Hangouts, Meet, Chat, Duo and Co.), but it looks like things will get a bit easier come next year. We already knew that Hangouts’ time was coming to an end and as Google announced today, the company will allow all current Hangouts users to migrate to Chat — which was originally meant to only be its Slack-like messaging service for business users — in the first half of 2021.

One interesting wrinkle here: Chat will now also become free to use for consumers. Currently, you have to be a paying G Suite/Workspace user to access the service (though somehow it’s enabled on my free personal account).

While Chat isn’t an exact 1-to-1 replacement of Hangouts, it actually offers a bunch of additional features for group chats and collaboration around files and tasks, as well as new security tools. Chat, together with Rooms and Meet, will also be integrated deeply into the Gmail app as part of Google’s Workspace migration.

Image Credits: Google

Google says it will automatically migrate all Hangouts conversations, contacts and history to Chat, but it’s not providing details about this yet. Final timing, Google says, may still shift. It’s not clear, though, when Google will force everyone to migrate and shut down the Hangouts servers for good.

There are a few more details here: if you use Hangouts with Google Fi, Hangouts support will go away ‘early next year.’ Traditionally, Fi users were able to make calls and manage their text messages from Hangouts. That experience will migrate to Google’s Messages app.

If you’re a Google Voice user, there’s a similar transition happening. For voice calls and text messages, Hangouts users will now be directed to the Voice app and early next year, your Voice support will be removed from Hangouts.

And for all users in the U.S. and Europe, the ability to call phones from Hangouts will disappear at the beginning of next year — and group video calls in Hangouts will transition to Meet in November.

Yeah — that all sounds complicated, but it’s a problem of Google’s own making. A few years ago, the idea was to move Hangouts users to its Allo and Duo apps and business users to Chat and Meet (or whatever they were called back then). Allo flopped (and few people use Duo), leaving Google with the unenviable task of keeping the aging Hangouts platform around for the foreseeable future and making the overall transition harder and more complicated, to the point where I’m not sure that consumers really understand what’s happening.

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Google Meet and other Google services go down (Updated)

Google’s engineers aren’t having a good day today. This afternoon, a number of Google services went offline or are barely reachable. These services include Google Meet, Drive, Docs, Analytics, Classroom and Calendar, for example.

While Google’s own status dashboards don’t show any issues, we’re seeing reports from around the world from people who aren’t able to reach any of these services. Best we can tell, these issues started around 6pm PT.

It’s unusual for this number of Google services to go down at once. Usually, it’s only a single service that is affected. This time around, however, it’s clearly a far broader issue.

We’ve reached out to Google and will update this post once we hear more about what happened.

Update (6:30pm PT): and we’re back. It looks like most Google services are now recovering.

Update: (8:00pm PT): here is a statement from Google: “We experienced a short service disruption affecting several products including G Suite, and are now recovering. For more details, please visit our status dashboard.”

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India’s richest man takes on Zoom

India’s Reliance Jio Platforms, which recently concluded a $15.2 billion fundraise run, is ready to enter a new business: Video conferencing.

On Thursday evening, the firm — backed by Mukesh Ambani, India’s richest man — formally launched JioMeet, its video-conference service.

Like Zoom and Google Meet, JioMeet offers unlimited number of free calls in high definition (720p) to users and supports as many as 100 participants on a call. But interestingly, it’s not imposing a short time limit on a call’s duration. Jio Platforms says a call can be “up to 24 hours” long. The service currently has no paid plans and it’s unclear if Jio Platforms, which has a reputation of giving away services for free for years, plans to change that.

Jio Platforms, which began beta testing JioMeet in May this year, said the video conferencing service offers “enterprise-grade” host controls. These include: password protection on each call, multi-device login support (up to five devices), and ability to share screen and collaborate.

Other features include the ability to switch “seemingly” from one device to another, and a ‘Safe Driving Mode’ for when a participant is in commute. Hosts can also enable a ‘waiting room’ to ensure participants have to ask for permission to enter a call.

Reliance Jio Platforms is taking on Zoom with JioMeet, which looks a lot like Zoom

JioMeet is available for use through Chrome and Firefox browsers on desktop, as well as has standalone apps for macOS, Windows, iOS, and Android. It also has an Outlook plugin.

In a call with analysts earlier this year, Jio executives had described JioMeet as a platform that they think would some day have features to enable doctors to consult their patients, prescribe them medicine, and have a system in place to let them buy medicines online and get test results digitally. Similarly, they said JioMeet will allow teachers to host virtual classrooms for their students, with the ability to record sessions, assign and accept homework, and conduct tests digitally.

JioPlatforms, which is India’s top telecom operator with about 400 million customers, operates a number of digital services including JioMusic, a music streaming service; JioCinema, which offers thousands of TV shows and movies; and JioTV, which allows users to watch more than 500 TV channels. All of these services are available at no additional charge to Jio Platforms subscribers. It costs less than $2 a month to be a Jio subscriber.

The launch of JioMeet today comes as tens of millions of Indians are working from home and using video conferencing services for work and to stay in touch with friends.

Zoom app, currently the most popular video conference service in India, on Android had about 35 million monthly active users in the third week of July, up from about 4 million users during the same period in March, according to mobile insights firm App Annie, data of which an industry executive shared with TechCrunch. (Android powers nearly 99% of smartphones in India.)

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