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‘I am So Lost’: Black Homeowners Struggle to Get Insurers to Pay Claims

‘I am so lost’Mr. Young, the vendor hired by State Farm to arrange repairs to Ms. Burgess’s home, has seen insurers lowballing other Black customers and lobbied on their behalf — even though his Los Angeles-based company, Valley Green, which specializes in fixing damaged homes, depends on insurers for business.He fought on behalf of Langston Phillips, who almost lost his house during a fight with his insurer, Pacific Specialty. Three years ago, Mr. Phillips’s kitchen had flooded after a pipe burst, ruining portions of his three-bedroom home in Inglewood. An adjuster from Pacific Specialty determined that the …

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