1. Workaround applications such as customer relationship management or document management systems can plug the gap of a true SoEI constantly advocate to my clients that you need the right tools for the right job. Marketing and document management systems are great for document generation but don’t do a good job of managing the messaging or data transport when systems talk to each other.
A true SoE offers connectivity and integration from a people, process, technology, and transformation perspective.
People: Everyone works from a single system rather than jumping around multiple applications depending on work type, line of business, and sometimes …
