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Integrating Amazon Polly with legacy IVR systems by converting output to WAV format


Amazon Web Services (AWS) offers a rich stack of artificial intelligence (AI) and machine learning (ML) services that help automate several components of the customer service industry. Amazon Polly, an AI generated text-to-speech service, enables you to automate and scale your interactive voice solutions, helping to improve productivity and reduce costs.
You might face common implementation challenges when updating or modifying legacy interactive voice response (IVR) systems that don’t support file formats such as MP3 and PCM. Amazon Polly, in order to minimize response latency, produces synthesis in real-time and streams the results back to the customer in a …

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