We didn’t really have a formal ‘culture’ for the first…many years of our existence. I had a sort of sense of what I wanted us to look/feel/behave like, but it was never committed to paper, never repeated out loud/with any frequency, and as such was basically left to the interpretation of staff and external collaborators to really define.I was exposed to the concept of EOS (Entrepreneurs Operating System), which is a small business management approach that really takes into account people, process and profit—and how they intersect. The foundational premise of the approach …
