Ken Blanchard and Phil Hodges¹ estimate that fewer than 10% of organizations have clear, written values and many take the work on values no further than words. To create an impact, core values need to extend into the day-to-day fabric of the organization and be a reference for decisions and behaviours at all levels, influencing people daily.Those in different places in an organization see evidence of culture and values differently. For example; those at the top, rate tangible KPIs (key performance indictors) as demonstrative of organizational culture (e.g. financial performance, competitive compensation); those lower down rate their personal experience …
