Why do seven out of ten insurance claims transformation initiatives fail to deliver their expected benefits? Why do a third of these transformation programs run over their deadlines? There are plenty of playbooks for how to get it right, so why is it still so difficult?Having worked on claims transformation projects with a dozen (re)insurers and brokers since the beginning of COVID-19, I thought I’d share what could have gone better and some learnings that should serve as best practices.
The term claims transformation shouldn’t be used loosely. I don’t just mean a standalone change project that simplifies …
