Cracked the Code: How to Turn Customer Service Into a Profit Center | Jonathan Shroyer
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Cracked the Code: How to Turn Customer Service Into a Profit Center | Jonathan Shroyer
Cracked the Code:
How to Turn Customer Service into a Profit Center
Jonathan Shroyer
Chief Customer Experience Innovation Officer
Arise Virtual Solutions Inc
Jonathan Shroyer is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions Inc.
Jonathan has been a customer service professional and leader for 22+ years, leading large teams at established companies such as Microsoft, Monster, and Autodesk, as well as startups like Postmates, Kabam, and Forte Labs. A thought leader in the industry, Jonathan can often be found speaking at CX conferences, participating in podcasts, and writing about his passion—the future of customer service and the CS marketplace.
be there. be aware. be essential.
Arise’s roots go back to 1994, when we started out as a technology company selling a proprietary switch. We quickly saw where the future of the customer care world was headed and set out to shape and lead that future.
The Arise® Platform launched in 1997 to enable a network of small enterprises to provide inbound call center resources. Since then, the platform evolved into an amazing network of Service Partners who provide authentic customer service experiences. We have been a customer experience innovator since the beginning, and it just keeps getting better.
