By Vilash Poovala
According to leadership guru and author Stephen M.R. Covey, trust always affects two measurable outcomes: speed and cost. When trust is missing — in a relationship, on a team, in a company, in an industry, with a customer — speed is also lost.
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In short, building trust is the fast lane to reducing friction and creating faster transactions of all kinds. In financial services, the concept of “know your customer” (KYC) is at the heart of establishing trusted relationships with clientele and strategic partners, while ensuring the integrity of the transaction itself. KYC …
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