Over the past four months, digital mortgage lender Better.com has conducted a mass layoff not once, but twice. The company also badly botched a mass layoff not once, but twice.
First, on December 1, Better.com laid off about 900 employees via a Zoom video call that ended up going viral. It was hardly the first company to lay people off over Zoom during a global pandemic. But it was the manner in which it was handled that offended so many.
CEO and co-founder Vishal Garg was universally criticized for being cold and unfeeling in his approach. He also added insult to injury by days later publicly accusing affected workers of “stealing” from their colleagues and customers by being unproductive.
On top of that, just one day before, CFO Kevin …
