A brand-new law (awaiting only the president’s signature) will let the Federal Communications Commission directly regulate rates in the notoriously predatory prison calling industry. Under the threat of having to provide a solid product for a reasonable price, companies may opt to call it a day and open up the market to a more compassionate and forward-thinking generation of providers.
Prison calling systems depend on the state and the prison system, and generally have run the gamut from good enough to shockingly bad. With a literally captive customer base, companies had no real reason to innovate, and financial models involving kickbacks to the prisons and states incentivized in …
