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Zoom can now train its A.I. using some customer data, according to updated terms



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Zoom Meetings logo is seen displayed on a smartphone.Sopa Images | Lightrocket | Getty ImagesZoom wants to train its artificial intelligence models using some of your data, according to recently updated terms of service.The latest update to the video platform’s terms of service frontloads sections on software licensing, beta services and compliance, but if you read past that, the fine print seems to reveal a key decision in Zoom’s AI strategy. The update, effective as of July 27, establishes Zoom’s right to utilize some aspects of customer data for training and tuning its AI, or machine learning models.The “service-generated data” that Zoom can now use to train its AI includes customer information on product usage, telemetry and diagnostic data and similar content or data collected by the company, and the company does not provide an opt-out option. This isn’t an uncommon data category for companies to use for these purposes, but the new terms are a measured step toward Zoom’s own AI ambitions.The update comes amid growing public debate on the extent to which AI services should be trained on individuals’ data, no matter how aggregated or anonymized it’s said to be. Chatbots such as OpenAI’s ChatGPT, G …

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