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Twitter is investigating widespread outage reports

If you’re reading this, you probably didn’t get here from Twitter . The service has been experiencing widespread reports of outages for at least an hour. The issue has impacted a range of different activities on the site, ranging from newsfeeds to the ability to tweet. The company has acknowledged the ongoing problem, noting on its official status page that it is investigating things:

Update – We are continuing to monitor as our teams investigate. More updates to come.
Oct 15, 22:31 UTC
Investigating – We are currently investigating this issue. More updates to come.
Oct 15, 21:56 UTC

Twitter responded to our request for comment, stating, “We know people are having trouble Tweeting and using Twitter. We’re working to fix this issue as quickly as possible. We’ll share more when we have it and Tweet from @TwitterSupport when we can – stay tuned.”

We’ll update as we hear more.

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(Update: it’s back) Slack is currently fixing performance issues that prevented some users from connecting

Update: Slack says connection issues are now fixed for everyone.

Slack is currently fixing issues that are preventing some users from connecting or sending messages, according to its Status page. The company’s latest update on Twitter says some people may start seeing improvements, but that the company is still working on it.

With so many working remotely because of the COVID-19 pandemic, Slack is the main way that many people keep in touch with their colleagues. The company has not announced if the current outage is related to increased demand (though, to be fair, they are busy right now).

Like other major online communication platforms, Slack has experienced outages in the past, and generally fixed them within a few hours while keeping users updated. For example, it experienced outages last summer, soon after the company performed a major update to its underlying technology to increase the speed of its desktop and web clients.

We will update this post when Slack’s connectivity is fully restored.

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Petnet’s smart pet feeder system is back after a week-long outage, but customers are still waiting for answers

Petnet, the smart pet feeder backed by investors including Petco, recently experienced a week-long system outage affecting its second-generation SmartFeeders. While the startup’s customer service tweeted over the weekend that its SmartFeeders and app’s functionality have been restored, Petnet’s lack of responsiveness continues to leave many customers frustrated and confused.

Petnet first announced on Feb. 14 that it was investigating a system outage affecting its second-generation SmartFeeders that made the feeders appear to be offline. The company said in a tweet that the SmartFeeders were still able to dispense on schedule, but several customers replied that their devices had also stopped dispensing food or weren’t dispensing it on schedule.

On Feb. 19, the company said that it is “working closely with our third-party service provider in regards to the outage,” before announcing on Feb. 22 that the SmartFeeders are returning online.

During that time, customers voiced frustration at the company’s lack of responses to their questions on Twitter and Facebook. Messages to the company’s support email and CEO Carlos Herrera were undeliverable.

TechCrunch tried contacting their emails and got delivery failure notices. A message sent to their Twitter account was also not replied to. We have contacted the company again for comment.

Petnet also experienced a similar system outage last month.

According to Crunchbase, Petnet.io has raised $14.9 million since it was founded in 2012, including a Series A led by Petco.

In a statement sent to TechCrunch over the weekend before Petnet said the outage was resolved, a Petco representative said, “Petco is a minor and passive investor in Petnet, but we do not have any involvement in the company’s operations nor insight into the system outage they are currently experiencing.”

Source: Gadgets – TechCrunch

Posted on

Petnet’s smart pet feeder system is back after a week-long outage, but customers are still waiting for answers

Petnet, the smart pet feeder backed by investors including Petco, recently experienced a week-long system outage affecting its second-generation SmartFeeders. While the startup’s customer service tweeted over the weekend that its SmartFeeders and app’s functionality have been restored, Petnet’s lack of responsiveness continues to leave many customers frustrated and confused.

Petnet first announced on Feb. 14 that it was investigating a system outage affecting its second-generation SmartFeeders that made the feeders appear to be offline. The company said in a tweet that the SmartFeeders were still able to dispense on schedule, but several customers replied that their devices had also stopped dispensing food or weren’t dispensing it on schedule.

On Feb. 19, the company said that it is “working closely with our third-party service provider in regards to the outage,” before announcing on Feb. 22 that the SmartFeeders are returning online.

During that time, customers voiced frustration at the company’s lack of responses to their questions on Twitter and Facebook. Messages to the company’s support email and CEO Carlos Herrera were undeliverable.

TechCrunch tried contacting their emails and got delivery failure notices. A message sent to their Twitter account was also not replied to. We have contacted the company again for comment.

Petnet also experienced a similar system outage last month.

According to Crunchbase, Petnet.io has raised $14.9 million since it was founded in 2012, including a Series A led by Petco.

In a statement sent to TechCrunch over the weekend before Petnet said the outage was resolved, a Petco representative said, “Petco is a minor and passive investor in Petnet, but we do not have any involvement in the company’s operations nor insight into the system outage they are currently experiencing.”

Source: Gadgets – TechCrunch