A lot of factors play into why your customers love your business. Price, quality, convenience and values are all important. Customer engagement, however, has increasingly become top of mind. A Walker study found that by the end of 2020, the customer experience will surpass price and product as the key differentiator. How can you improve in this area? Here are four trends to have on your radar this year and beyond that will not only improve their experience, but also make them love your brand: 1. Customers prefer to help themselves.After getting creative with our pantry for months, my family decided …
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