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The Great Skills Gap: Optimizing Talent for the Future of Work – Edited by Jason Wingard and Christine Farrugia

An extraordinary confluence of forces stemming from automation and digital technologies is transforming both the world of work and the ways we educate current and future employees to contribute productively to the workplace. The Great Skills Gap opens with the premise that the exploding scope and pace of technological innovation in the digital age is fast transforming the fundamental nature of work. Due to these developments, the skills and preparation that employers need from their talent pool are shifting. The accelerated pace of evolution and disruption in the competitive business landscape demands that workers be not only technically proficient, but …

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Make Time for “Me Time”

We’re all busy. Whether it’s responsibilities at home or at work, many of us focus so much on doing it all that we forget to focus on ourselves. But ensuring your own health and happiness is critical. How do you carve out time for yourself, your health, and your needs when you’re always on?
First, define what you need. We all need the basics of sleep, physical movement, and sufficient food, so ask yourself what you need and what you want. Next, determine what you can do within the time you have. Then, set the time. Scheduling …

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Customer-Centricity Doesn’t Need a New Model. It Needs a New Mindset. – SPONSOR CONTENT FROM ROCHE

The business mantra you hear more than ever these days is customer-centricity, the philosophy of putting customers at the core of every business model.
Many companies want to embrace it, but shifting your business model may not be enough to get you to true customer-centricity. Achieving it requires a shift not in your model but in your mindset: having the confidence to understand that the ideal outcome is not solely business growth but customer happiness—while recognizing that if done correctly, the former follows the latter, making the shift worthwhile on all fronts.
The pharmaceutical sector is a prime example …

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Phishing Tests Are Necessary. But They Don’t Need to Be Evil.

Although phishing tests can be helpful to protect users, using questionable tactics has the potential for harming relationships between a company and its employees. The authors suggest that managers avoid this damage by employing phishing tests with three criteria: Test teams, not individuals; don’t embarrass anyone; and gamify and reward.

Last December, the website hosting company GoDaddy.com sent 500 employees an email offering a $650 holiday bonus. Unfortunately, the bonus emails were not sent in appreciation for their record year, as indicated by the email — it was a phishing test. Those who clicked the link were rewarded, not with a …

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How to Appeal to Customer Emotional Drives to Add Value

As a logical and data-driven business advisor, I have long focused on facts, technology, and quantifiable pain in guiding entrepreneurs.Yet, these days, I am seeing overwhelming evidence that customer buying decisions, especially with consumers, are often based on emotional and psychological factors, including passions from others, your experience, and social relationships.For example, my dictate that entrepreneurs need to find a “painful” problem to solve (such as high cost, low productivity) to attract customers, doesn’t really account for many successful startup businesses today, including top social media platforms, dating sites, and new fashions.I now offer the following additional …

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Watch: How Michael Dubin Led Dollar Shave Club to a $1 Billion Sale

When Michael Dubin reflects on what he wishes he’d known when he was starting Dollar Shave Club a decade ago, his answer is simple: “That everything’s going to work out just fine.”For Dubin, it certainly did. By 2016, his direct-to-consumer men’s grooming company had hit No. 65 on the Inc. 5000 list of America’s fastest-growing private companies. That same year, it was acquired by Unilever for $1 billion. The company has since expanded into brick-and-mortar retailers, including Target and Walmart. Dubin, who stepped down as CEO earlier this year, spoke with Inc. features editor Diana Ransom at an Inc. Real Talk streaming event …

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