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KPIs Aren’t Just About Assessing Past Performance

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Many companies track KPIs as a way of predicting performance.  To really exploit the predictive power of KPIs, though, you need to map how the KPIs for your key stakeholders feed into each other and ultimately into financial performance.

Executive teams are very familiar with using KPIs (key performance indicators) to track recent corporate success. These measures are used like school reports, providing feedback on how things went over the past year. Employed this way, KPIs are backward looking and, as one executive described them to me, “just a bunch of numbers.”
But a properly constructed bunch of numbers provides …

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