“He kept shouting, ‘The governor said we no longer have to wear masks,’” Mr. O’Brien said. The woman’s response — that they were still required in places with a certain number of workers — only made him angrier.Finally, the owner arrived and “told the customer never to return,” Mr. O’Brien said.It’s not just your imagination; behavior really is worse. In a study of 1,000 American adults during the pandemic, 48 percent of adults and 55 percent of workers said that in November 2020, they had expected that civility in America would improve after the election. By August, the expectations of improvement had fallen to 30 percent overall and 37 percent among workers. Overall, only 39 percent of th …
