Illustration: © IoT For AllFor every retail sector, from clothing to electronics, keeping pace with ever-evolving consumer expectations has been a major challenge. Consider purchasing options alone. Today, retailers must be prepared to accept everything from cash and credit cards to mobile and smartphone payments—or risk turning away a customer.The State of RetailIn 2018, Customer Think reported that nearly 50 percent would cancel an order if their preferred option weren’t available. That was before online ordering, curbside pickup, and home delivery became essential for survival. Now, with the pandemic drastically changing consumer behavior, retail faces a reckoning like never …
